Have a question about Salem Travel?
Take a look at some of our most commonly asked questions and their answers!
DO YOU SPECIALIZE IN JUST CARIBBEAN VACATIONS?
We have many destination specialties other than the Caribbean including Hawaii, Alaska, Costa Rica, Europe, cruises, Thailand, Mexico, Disney, Iceland, Asia, South Pacific just to name a few!
WHAT IF I’M INTERESTED IN A RESORT AND I DON’T SEE IT ON YOUR WEBSITE? CAN I STILL BOOK IT THROUGH YOU?
While we have our favorites listed on our website, it is hard to cover all the resorts we work with!
If you don’t see it on our website, we are still able to assist with booking the resort you feel will be perfect for your vacation.
I DON’T LIVE NEAR YOUR OFFICE. CAN YOU STILL ASSIST ME WITH MY TRIP?
Yes! We have clients from all over the world. Communication is key to helping you plan the perfect vacations, so we are available via phone, email, and text message, however you would like to connect.
WHAT ARE YOUR PAYMENT OPTIONS?
We take all major credit cards, checks, and cash. We can accept payment online, in person, or over the phone.
I AM READY TO BOOK MY VACATION! WHAT INFORMATION WILL YOU NEED FROM ME?
If you are traveling internationally, your agent will need to have all travelers names as they appear on your passports and all travelers dates of birth. If you are traveling domestically, your agent will need all travelers names as they appear on your government ID and all travelers dates of birth.
Typically, packages can be held for 24 hours when your agent has this information. Most packages require a small deposit within that time period. Final payment on most packages is due 45 days prior to travel. This can be subject to change based on your package details.
DO YOU PRICE MATCH?
Yes! While we try to give our clients the best possible prices in our quotes, we can still price match if you find something lower.
In most cases, we can price match online competitors such as Booking.com or Hotels.com. However, packages must be exactly the same as the online agencies are offering. Most online competitors don’t include transfers or hotel taxes/fees.
DO YOU OFFER TRAVEL INSURANCE?
Yes! We offer travel insurance and highly recommend it to all our clients.
CAN YOU HELP WITH BOOKING A TIMESHARE?
Unfortunately, Salem Travel does not work with timeshare reservations.
CAN YOU HELP WITH BOOKING FLIGHT ONLY RESERVATIONS?
Yes, we can assist with flight only reservations.
Please note that there will be a ticketing fee applied to the price of a flight only ticket.