Have a question about Salem Travel?
Take a look at some of our most commonly asked questions and their answers!
Does Salem Travel specialize in Mexico and Caribbean vacations?
Salem Travel specializes in vacation travel worldwide. Our agents have regions of the world for their personal specializations. Let us know where you would like to travel to and we will match a professional travel planner to your needs.
What if I am interested in a resort that I don't see on this website?
While Salem Travel lists thousands of resorts on our website, there are many others we recommend and offer.
I don't live near your office, can you still help plan my vacation?
Yes! Salem Travel has clients from around the globe. Communication is key to helping you plan the perfect vacations; we are available via phone, email, and text message, however, you would like to connect with us.
What are payment options?
Salem Travel accepts all major credit cards, checks, and cash. Payment can be processed online, in person, or over the phone.
I am ready to book my vacation! What information do you need?
If you are traveling internationally, Salem Travel will need to have all traveler's names as they appear on your passports and all traveler's birth dates. For domestic travel, the traveler's names will need to match their government ID, the main difference is that passports usually have a middle name and state ID's often have an initial.
Typically, packages can be held for 24 hours when your agent has this information. Most packages require a small deposit within that time period. Final payment on most packages is due 45 days prior to travel. This can be subject to change based on your package details.
Does Salem Travel price match?
Yes! While we try to give our clients the best possible prices in our quotes, we can still price match if you find something lower.
In most cases, we can price match online competitors, however, packages must be exactly the same as the online agencies are offering. Many online competitors don’t include transfers or hotel taxes/fees.
Does Salem Travel offer Travel Insurance?
Yes, travel insurance is offered for every trip and is highly recommend.
Can Salem Travel book a condo vacation?
Salem Travel does work with some condominium units and some privately owned timeshares. At this time we do not work with Air BnB due to quality and safety issues.
Can Salem Travel confirm flights only?
Yes, we can assist with flight only reservations.
Please note that there will be a ticketing fee applied to the price of a flight only ticket.